Troubleshooting

Troubleshooting

Find the right troubleshooting guide by product or symptom. Start with the quick checks below, then choose the section that matches your equipment.

Quick checks for most products

1. Turn off the console, computer, display and adapter.
2. Reconnect every cable firmly and connect any required USB power.
3. Remove hubs, splitters, switches, extension cables and capture devices while testing.
4. Restart the display or computer first, then reconnect and power on the product.
5. Try another port, data-capable USB cable, HDMI cable or compatible device when available.

No signal, black screen or video problems

• Video Converters Support — N64, PS2 and YPbPr-to-HDMI setup and display issues.
• Cables & Connections Support — AV, HDMI, component video, missing audio, incorrect colors and unstable pictures.

Controller not detected, disconnecting or incorrect buttons

• Fightsticks & Controllers Support — compatibility, button mapping, firmware and connection problems.
• Console Adapters Support — controller adapters, pairing and detection problems.
• Arcade Parts & DIY Kits Support — joysticks, buttons, encoder boards and wiring.

Brook adapter or firmware problems

Brook Adapters Setup & Troubleshooting covers compatibility checks, firmware updates, pairing, detection and connection issues.

Need setup instructions instead?

Visit Setup Guides for installation and wiring instructions, or Product Help for compatibility and configuration questions.

Still need help?

Contact RetroArcadeCrafts support with your order number, product model, console or computer, and a clear description of the problem. Include photos of the complete connection and a short video when possible.